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Shipping & Delivery

Shipping & Delivery

These terms should be read in conjunction with our Privacy Policy and full Terms and Conditions page. 

 

Shipping within Australia-

Shipping is performed by our preferred Courier provider.  Roberts Confectionery reserves the right to source the best available courier for the destination being delivered to and for the type of parcel being sent.

- Please select the option you prefer with delivery, keeping in mind that if you are not home when the delivery arrives at your address there are two options available;

  1. Give permission for your delivery to be left at front door securely; or
  2. If you would prefer your delivery is NOT left at front door if not home

For the safety of your products being delivered, and / or your convenience we offer both delivery alternatives to ensure you recieve your delivery safely.

- Customers will be notified when their product has been shipped.  Allowance of up to 10 days should be given for products to be shipped following receipt of payment from the customer.  However in most instances, we will be able to dispatch your order within 1-2 business days of payment, and we will always choose the fastest shipping method possible.

International Shipping

The fixed shipping costs of $12.95 added to your shopping cart are for products shipped within Australia ONLY.

Shipping costs to countries other than Australia will be calculated by Roberts Confectionery and are in addition to the fixed shipping cost quoted in the online store.

We will advise customers requesting shipment to outside of Australia,  the actual and confirmed cost of shipping to their location,  before their order is finalised.  Any additional amounts will be payable prior to the order being dispatched.

Below is an indication of the total shipping costs per country, per parcel weight.

  • For example, if you are shipping an order to the USA weighing less than 500g, and additional amount of $4.00 will be payable. This is calcualted as $16.95 less $12.95 already paid.
  • For example, if you are shipping an order to NZ or Asia, weighing less than 500g, no additional amount will be payble. 
 
Country up to 500g     501g - 1kg    1kg - 1.5kg  
USA                                $16.95 $31.95 $44.95
UK $20.95 $41.95 $58.95
Asia $12.95 $29.95 $39.95
New Zealand $12.95 $23.95

$31.95

  

Common Questions:

How Much is Postage?

Our Postage rate is a flat fixed rate of $12.95.  This is to anywhere within Australia.  It is not dependent on weight or size of your order, no matter how much you order the postage will always be $12.95.  We normally ship via an Toll Express Overnight satchel, however if size does not permit, we will sent your parcel via courier.

 

What about if I want my order sent Overseas?

You will be charged the flat fixed rate of $12.95, plus an additional fee for International  shipments.  The additional fee is dependent on the weight and size of your order.  Once your order is packed and the final weight is determined, we will email you the additional postage that is required.  We will normally give you two options to either send the order via standard air mail (cheaper) or via registered mail.  The additional fee for postage is require to be paid prior to the parcel being sent.  

 

Are you open to the public?

Our product range is available at many great retailers.  Spotlight stores throughout Australia as well as many independent cake decorating and gift stores.  Email us or complete the form below, with your suburb and we will try to match you with the closest stockist. 

Our factory in Dandenong South has a small showroom and is open to the public on limited days

Friday Between 9.00 - 4 pm.  

Should we not be able to match you with a retailer close by, you are able to purchase via our website.  

 

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